Returns & Exchanges

At Solèy à Deux, we want you to feel confident in your skincare choices. We thoughtfully formulate our products with care, and we hope you love them as much as we do.

If something isn't quite right, we're here to help.

Returns & Exchanges

We accept returns and exchanges of unopened, unused products in their original packaging within 30 days of delivery.

We encourage exchanges or store credit whenever possible, but eligible returns may also be refunded to the original form of payment.

To be eligible for a return or exchange:

• Products must be unused, unopened, and in their original condition.

• Requests must be submitted within 30 days of delivery.

• Proof of purchase is required.

For hygiene and product safety reasons, we cannot accept returns of products that have been opened or used, except in cases of damage, defects, or fulfillment errors, or where otherwise required by law.

How to Start a Return

Please contact us at hello@soleyadeux.com with your order number and reason for your return.

Our team will review your request and provide instructions for next steps. Please do not send products back without contacting us first.

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective or damaged product.

Exchanges & Store Credit

We want you to find the right fit for your skincare routine. If you'd prefer an exchange or store credit instead of a refund, we're happy to help.

Approved exchanges are subject to product availability. Store credit will be issued for the value of the eligible returned product.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, if possible, with your order number and photos of the product and packaging.

We'll work with you to make things right through a replacement or refund, as appropriate, at no additional cost.

Refunds

Once your return is received and inspected, we'll notify you of its approval status.

Approved refunds will be issued to your original payment method within 5–10 business days of approval. Your financial institution may require additional processing time.

Original shipping charges are non-refundable unless the return is due to our error or otherwise required by law.

A Note on Skin Sensitivities

Everyone's skin is unique, and individual results may vary. We encourage you to review our ingredient list and perform a patch test before incorporating a new product into your routine.

If you experience irritation or have concerns about your product, please discontinue use and reach out to our team. While opened products are generally not eligible for return, we're always happy to review your concerns and help determine an appropriate resolution.

Questions?

We're here to help. Contact us at hello@soleyadeux.com with any questions about your order or our return policy.

Thank you for supporting Solèy à Deux.